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Job Title: Customer Account Specialist
Company: Clark Associates, Inc.
Position: Customer Account Specialist
Clark Associates is looking for driven, forward thinking candidates who excel in communication and have a strong commitment in growing relationships to join our growing company as a Customer Account Specialist. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of local foodservice businesses.
- Proactively contact and grow business with existing customers
- Follow up on sales leads and prospective customer inquiries
- Maintain customer call lists and order guides
- Ensure customer’s questions, concerns or issues are addressed in a timely, professional manner
- Devise and implement strategies for customer credits, returns and delivery fees
- Ensure Account Developers are supported with order creation, product questions, and account statuses
- Actively work with all departments to identify areas for process improvement to develop/implement creative solutions
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Possess strong interpersonal skills
- Ability to maintain multiple tasks in an accurate manner
- Possess a passion for excellence and think with an entrepreneurial spirit
- Driven and self-motivated with a desire to grow and learn
- Ability to work independently as well as within a team
- Desire to promote culture within an organization
- Proficiency with MS Excel and MS Access
- Previous experience in customer service or sales is preferred but not required
We offer competitive compensation and a comprehensive benefits package including medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Our new Lancaster headquarters features an on-site fitness center, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment. If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss this position with you!