Customer Solutions Specialist
Annual Compensation: $45,000
The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide. We are looking for candidates who excel in communication and have a strong commitment to hospitality. This role focuses on fostering customer loyalty and is a key part of growing our business.
As a Customer Solutions Specialist, you will:
- Provide friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales
- Listen to and analyze customer’s issues, investigate problems, and provide strategic solutions
- Ensure that customers always have the most complete and up-to-date information about the status of their orders
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Be willing to remain flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
- Learn about the foodservice industry and the products that we sell
We are looking for motivated candidates who:
- Show passion for helping people sustain and grow their business
- Demonstrate the ability to learn and problem solve while handling multiple priorities
- Can work well independently or as part of a cohesive team
- Have a strong work ethic
- Provide excellent communication
- Bring ambition to excel and grow
- Possess college education (preferred but not required)
- Are able to work at a computer for extended periods of time
- Have proficient typing skills
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.
If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.