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Job Opening

Job Title: Account Support Specialist

Company: Clark Associates, Inc.

This position is responsible for working directly with the Hometown customer base and sales team to provide friendly, efficient, and accurate solutions to our customers and account managers. The ideal candidate will have a passion for helping people sustain and grow their business while also having a desire to grow with one of central PA’s Top 50 Fastest Growing Companies. Hometown Provisions is a division of Clark Associates, which is one of the largest distributors of restaurant equipment and supplies in the country.

 Daily Responsibilities Include:

  • Provide friendly and clear communication to our existing and prospective customers through the use of email or over the phone.
  • Address and investigate customer issues and provide strategic solutions to turn a potentially negative experience into an opportunity for increased customer loyalty or sales.
  • Enter customer orders accurately and within appropriate time frames.
  • Educate and assist customers on our e-commerce site and ordering platform.
  • Familiarize and educate yourself on the products and services we offer and the restaurant industry as a whole.

Qualifications:

  • Bachelor’s Degree in Business, Communications, Culinary Arts or related fields
  • Strong interpersonal and relationship-building skills
  • Strong written and verbal communication skills
  • Be driven and self-motivated with a desire to learn
  • Ability to work independently as well as a part of a team
  • Possess strong technological skills (use of CRM & ERP systems)
  • Able to work accurately at a fast pace

We offer competitive compensation and a comprehensive benefits package including medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Our new Lancaster headquarters features an on-site fitness center, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment. If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss this position with you!