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Job Opening

Job Title: E-Commerce Fraud Prevention Consultant

Company: Webstaurant Store, Inc.

The WebstaurantStore is the leading ecommerce website to meet the purchasing needs of the food service professional worldwide! WebstaurantStore, A Clark Associates company, is looking for analytical, determined and diplomatic candidates to join our growing company as a Fraud Prevention Consultant within our Order Optimization Department.  This role focuses on having an investigative eye, collecting information and using logic to solve abstract problems and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.

 As a Fraud Prevention Consultant you will:

  • Analyze incoming orders to spot trends and prevent fraudulent order attempts
  • Communicate empathetically with cardholders to confirm order authenticity
  • Make and execute decisions regarding validity of orders
  • Investigate and generate documentation to resolve customer chargebacks with a proactive approach to stop unauthorized and/or unsupported deductions, while maintaining a strong customer service mindset
  • Monitor decisions on chargebacks with credit card processors and provide rebuttal arguments for denied chargebacks when appropriate
  • Measure, track, and communicate data on fraudulent attempts and chargebacks on a regular basis
  • Work cooperatively with other Fraud Prevention Consultants to recognize trends and update system accordingly
  • Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience

We are looking for driven, motivated candidates who:

  • Can support a position and influence outside opinion
  • Notices the small details
  • Is not afraid to take ownership of decisions and leverages data to back up those decisions
  • Adept at communicating effectively to a variety of audiences
  • Able to prioritize and balance multiple responsibilities
  • Able to balance desired business and customer outcomes
  • A team player who wants to contribute to a thriving culture
  • Able to flourish in a fast-paced, changing environment
  • Has strong Excel experience
  • Computer literate
  • Have a college degree

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, work from home opportunities, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.

If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Fraud Prevention Consultant position with you! Submit your resume and apply online today.