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Job Opening

Job Title: Warranty Service Specialist

Company: Webstaurant Store, Inc.

Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our growing company as a Warranty Service Specialist on our Install & Warranty Services Team within the Logistics Department. This role is an integral part to the growth of our business and we are looking for motivated candidates who excel in communication, have a passion for hospitality, and a mind for analytical problem solving.

 

Job Responsibilities
• Make and execute decisions regarding warranty service needs of customer orders
• Coordinate and schedule service calls with service providers
• Follow up on warranty service claims to ensure accuracy and customer satisfaction
• Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
• Proactively problem solve and communicate with appropriate departments when product or customer service issues arise
• Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience

 

Ideal Candidate Attributes:
• Detail oriented
• Adept at communicating effectively to a variety of audiences
• Able to prioritize and balance multiple responsibilities
• Willing to take initiative and ownership of problems to find solutions
• Able to leverage data to support proposed solutions
• Able to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Able to flourish in a fast-paced, changing environment