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Job Title: Employment Support Coordinator

Company: Webstaurant Store, Inc.

POSITION SUMMARY

The Employment Support Coordinator is responsible for ensuring a high level of consistency, fairness, and effectiveness in workforce management programs and employee relations across departments in the warehouse.  This position provides guidance on Company policies and procedures and supports related projects at the warehouse level.  This position regularly interfaces with managers and employees to coordinate a variety of Company policies and programs, including leave of absence claims, workplace accommodations, performance management, and dispute resolution. 

This position also responds to complex employee relations issues that can be urgent or unstable and typically can only be completed successfully with limited time. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Promote positive employee relations through a variety of programs including surveys, roundtable discussions, employee recognition programs, and local initiatives
  • Support business performance by utilizing Company knowledge and relationships to influence employment strategies and decision-making on short- and long-term objectives
  • Provide objective and constructive guidance to managers and employees on the interpretation and application of Company policies, programs, and state and federal laws
  • Support managers to investigate employee relations issues including performance management, conflict resolution, harassment and discrimination complaints, attendance, and similar issues to ensure that all employees are treated fairly, and the Company is protected from legal risk
  • Investigate and advise managers on highly sensitive employment issues, including responding to employee complaints, conducting employee/witness interviews, analyzing data from various internal systems, composing reports/summaries, and recommending solutions that are consistent with Company policies and procedures
  • Support compliance efforts by ensuring guidelines and recommendations are consistent related to the FMLA, ADA, FLSA, Civil Rights Act of 1964, etc. and relevant state employment laws 
  • Provide project management support for a variety of organizational development initiatives, including system and database management, job descriptions and compensation planning, policy development, and management training initiatives
  • Facilitate the Dispute Resolution Program in conjunction with management and the Employment Support Department
  • Analyze trend data to develop proactive recommendations that mitigate systemic issues and support the continuous improvement of people policies, programs, and procedures
  • Promote the accuracy and timeliness of updating Company records to ensure effective communications and data quality

EDUCATION and/or EXPERIENCE

  • Minimum of 1 year of relevant experience in employee relations or similar human resources role that includes supporting a large hourly workforce; experience in a distribution or manufacturing environment preferred
  • Associate degree in a related field, or equivalent combination of education and experience

 KNOWLEDGE, SKILLS, & ABILITIES

  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Strong emotional intelligence required with the ability to connect with others in-person and remotely
  • Demonstrated passion for employee relations, investigations, and employment law
  • Strong analytical and problem-solving skills
  • Ability to work independently and within a team
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment
  • Service leadership approach with a demonstrated desire to exceed expectations
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

PHYSICAL DEMANDS

  • Work is performed while standing and/or walking, up to and including 10 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires regular bending, squatting, crawling, climbing, and reaching
  • Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.