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Job Title: Online Order Fulfillment Manager

Company: The Restaurant Store, Inc.


The Online Order Fulfillment Manager with The Restaurant Store is responsible for managing all aspects of the customer order and fulfillment process for a retail branch location.  Under direction of the Branch Manager, the Online Order Fulfillment Manager is responsible for accomplishing a variety of operational goals through effective order entry, management, and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.


  • Minimum of 2 years of relevant experience in retail and/or supply chain management with a specific focus on e-commerce fulfillment
  • Associate’s degree in a related field, or equivalent combination of education and experience


  • Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
  • Ensure the growth and utilization of within market reach of the branch location
  • Lead and train the local fulfillment team to promote quick pick lists and online ordering features
  • Develop and train the local fulfillment team within the area of store operations
  • Assist customers with utilizing all aspects of ordering
  • Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
  • Maintain accountability with Inventory Department for accurate inventory levels
  • Maintain accountability with Sales Department for accurate and timely communication with customers
  • Manage customer sales issues as needed
  • Maintain the overall cleanliness of the store


  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Service leadership approach with a demonstrated desire to exceed expectations


  • Work is performed while standing and/or walking, up to and including 9 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires occasional bending, squatting, crawling, climbing, and reaching
  • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.


While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.  The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.



May require occasional travel to other stores within the region