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Job Opening

Job Title: Online Order Fulfillment Specialist

Company: The Restaurant Store, Inc.

POSITION SUMMARY

The Online Order Fulfillment Specialist with The Restaurant Store is responsible for assisting the Online Order Fulfillment Manager with various aspects of customer order process for a retail branch location.  The Online Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.

EDUCATION and/or EXPERIENCE

  • Minimum of 1 year of relevant experience in retail and/or supply chain management
  • High school diploma or GED, or equivalent combination of education and experience

 ESSENTIAL DUTIES & RESPONSIBILITIES

  • Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
  • Support the growth and utilization of TRS.com within market reach of the branch location
  • Assist customers with utilizing all aspects of TRS.com ordering
  • Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
  • Maintain accountability with Inventory Department for accurate inventory levels
  • Maintain accountability with Sales Department for accurate and timely communication with customers
  • Maintain the overall cleanliness of the store

KNOWLEDGE, SKILLS, & ABILITIES

  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Service leadership approach with a demonstrated desire to exceed expectations

 PHYSICAL DEMANDS

  • Work is performed while standing and/or walking, up to and including 9 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires occasional bending, squatting, crawling, climbing, and reaching
  • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

 WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.  The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

May require occasional travel to other stores within the region