Due to constant growth within the company, the IT department at Clark Associates, Inc. is looking for intelligent and driven entry-level IT professionals searching for a position to cultivate and grow their skills to join our 3rd shift team. This position is not your run of the mill position; our support team has their hands in all areas of the IT infrastructure, giving them a chance to grow their skills by working on a variety of tasks and taking on complex projects and additional responsibilities.? We support all companies under the Clark umbrella, including The WebstaurantStore, the leading ecommerce website to meet the purchasing needs of the food service professional worldwide.
PC, hardware and software configuration
Respond to helpdesk calls and tickets and resolve them in a timely manner
Work with existing support team and systems administrators to ensure every issue is fully addressed
Properly document issues, licensing and equipment distribution
Participate in, and sometimes lead, projects to support the IT infrastructure
Setting up new equipment for new and existing users.
Monitoring existing systems and escalating and working with other teams when there are issues to resolve them
User and PC setups, user terminations, after hours tasks and projects are all crucial areas of focus for the 3rd shift.
Applicants Should Have:
Drive and initiative, the desire to constantly improve upon skillset and knowledge base
PC, software and peripheral support experience
Excellent troubleshooting and problem-solving skills
Understanding of Active Directory, Windows OS, Office 365, Mac OS, iPhone and Android phones, DNS, DHCP, LAN / WAN, and printers
Experience with Open Source technologies
Excellent customer service skills
Ability to work well in a collaborative team environment
Ability to multi-task and address tasks and issues in order of priority.
Creativity in finding solutions to reoccurring issues.
Ability to self-manage and self-motivate while working from home or in the office
Real-word technology support experience - intern/externships are acceptable
Do you desire to be part of a team in which your ideas and solutions are put into place? Do you want to work for an employer who values your skills and what you can bring to the table, while investing in your future by providing the training required to stay up to date on current technologies? If you are motivated problem solver with a desire to grow your skills while supporting a fast-paced, growing company, this position may be for you!
Applicants must be able to commute to our Smoketown, PA office. This position requires weekend shifts on a rotational basis. Work from home shifts are available.