Due to constant growth within the company, the IT department at Clark Associates, Inc. is continually looking for intelligent and driven entry-level IT professionals searching for a position to cultivate and grow their skills at our Smoketown, PA location. This position is not your run of the mill position; our support team has their hands in all areas of the IT infrastructure, giving them a chance to grow their skills by working on a variety of tasks and taking on complex projects and additional responsibilities. We support all companies under the Clark umbrella, including The WebstaurantStore, the leading ecommerce website to meet the purchasing needs of the food service professional worldwide.
PC, hardware and software configuration
Respond to helpdesk calls and tickets and resolve them in a timely manner
Work with existing support team and systems administrators to ensure every issue is fully addressed
Properly document issues, licensing and equipment distribution
Participate in, and sometimes lead, projects to support the IT infrastructure
Setting up new equipment for new and existing users.
Monitoring existing systems and escalating and working with other teams when there are issues to resolve them
Applicants Should Have:
Drive and initiative, the desire to constantly improve upon skillset and knowledge base
PC, software and peripheral support experience
Excellent troubleshooting and problem-solving skills
Understanding of Active Directory, Windows OS, Office 365, Mac OS, iPhone and Android phones, DNS, DHCP, LAN / WAN, and printers
Experience with Open Source technologies
Excellent customer service skills
Ability to work well in a collaborative team environment
Ability to multi-task and address tasks and issues in order of priority.
Creativity in finding solutions to reoccurring issues.
Ability to self-manage and self-motivate while working from home or in the office
Real-word technology support experience - intern/externships are acceptable
Applicants must be able to commute to our Smoketown, PA office. This position requires weekend shifts on a rotational basis. Work from home shifts are available.
We offer competitive compensation and a comprehensive benefits package including paid time off, health, dental and vision insurance coverage, wellness programs, gym membership reimbursement, a free on-site fitness center, childcare FSA, 401k with company match and remote work availability. Our Pennsylvania and Tampa headquarters also feature a free on-site fitness center.
If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing company, we’d love to discuss the IT Support Specialist position with you! Submit your resume and apply online today.