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Job Opening

Job Title: Accommodation & Leave Specialist

Company: Clark Associates, Inc.

The Accommodation & Leave Specialist with Clark Associates, Inc. is responsible for ensuring a high level of consistency and effectiveness in the Company’s leave of absence and accommodation programs.  This includes managing the administration of FMLA, ADA, paid/unpaid company leaves, and related Company policies and programs.  The position provides support in communicating our leave programs, manages claims and escalates issues as needed, and coordinates with the Benefits team on related continuous improvement initiatives.

This position manages confidential and personal health information and may respond to complex issues that can be urgent and typically can only be completed successfully with limited time. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.

RESPONSIBILITIES

  • Administer leave of absence claims, accommodation requests (including leave), and any relevant paid time-off plans, processing employee documentation as needed, communicating with employees as questions and issues arise and managing collection of payroll deductions
  • Serve as the subject matter expert on leave of absence and accommodations, providing direction to managers and local support teams and consultation with senior management on program policies, processes and procedures
  • Coordinate with managers, local support staff, Safety and Benefits departments to ensure a smooth return to work for employees; may also need to coordinate terminations from leave where appropriate
  • Keep apprised of market trends, best practices, plan design changes and disclosure requirements
  • Monitor changes in federal, state and local laws related to paid sick leave and family/medical leave and provide recommendations on strategies to remain in compliance
  • Consult with senior management and Legal Department on the design and development of new/updated leave and time off policies
  • Monitor Company policies, procedures, and administrative practices to identify opportunities for plan design and process alignment across locations and business units to drive continuous improvement in plan operations
  • Coordinate with Benefits, Payroll, Employment Support, Safety and other stakeholders as needed to resolve escalated participant issues and questions related to leave, disability and time off programs
  • In partnership with Training & Development, develop and maintain training material related to leave and accommodations, conduct periodic training for local support staff and/or managers
  • Review plan documentation and communications (including policies, intranet content, SPDs and booklets) and make revision recommendations where appropriate
  • Maintain data integrity within Company systems
  • Perform other duties as assigned

REQUIREMENTS

  • 2+ years of experience in leave administration or similar role preferred
  • Associate degree in a related field, or equivalent combination of education and experience preferred
  • Strong verbal and written communication skills
  • Ability to address difficult situations with diplomacy and emotional intelligence
  • Strong analytical and problem-solving skills
  • Ability to work independently and within a team
  • Service leadership approach with a demonstrated desire to exceed expectations
  • Ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt and remain flexible as business needs change
  • Proficiency with MS Office

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss this position with you!