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Job Title: Outbound Operations Manager

Company: Webstaurant Store, Inc.

POSITION SUMMARY

The Outbound Operations Manager is responsible for overseeing the picking, packing, and shipping operations for the warehouse.  This position maintains extensive knowledge of the various outbound procedures and operations protocols while developing and implementing improvements that increase efficiencies.  The Outbound Operations Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Monitor daily, weekly, and monthly metrics for all Outbound departments; identify and resolve operating issues as needed, including oversight of correction actions and progressive discipline process
    • Outbound:
      • Same Day Metrics including specific time-sensitive cut-offs are met internally to deliver to our customers
      • Quality metrics are consistently met
      • Increase retention and continuous development of direct reports
      • Maintain a desirable Level of Service to satisfy both internal and external customers

 

  • Actively engage in “MBWA” or managing by walking around and serve as a role model of Company culture
  • Maintain adequate staffing levels for various Outbound departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs
  • Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed
  • Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects
  • Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met
  • Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift
  • Serve as a back-up when a department line manager is absent; assume all duties of the Director of Operations in partnership with the Inbound Operations Manager when the General Manager is absent

 

 

EDUCATION and/or EXPERIENCE

  • Minimum of 2 years of relevant experience in operations management; experience with receiving and inventory management preferred
  • Associate degree in a related field, or equivalent combination of education and experience
  • Experience working in a distribution environment preferred

 

KNOWLEDGE, SKILLS, & ABILITIES

  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
  • Strong analytical and problem-solving skills required
  • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
  • Customer service-oriented attitude with a demonstrated desire to exceed expectations

 

PHYSICAL DEMANDS

  • Work is performed while standing and/or walking, up to and including 10 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires regular bending, squatting, crawling, climbing, and reaching
  • Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

 

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.  The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

 

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region