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Job Title: Employee Experience Specialist

Company: Webstaurant Store, Inc.


The Employee Experience Specialist is responsible for ensuring a high level of consistency, fairness, and effectiveness in workforce management programs and employee relations across departments in the warehouse or office environment. This position provides guidance on Company policies and procedures and supports related projects. This position regularly interfaces with managers and employees to coordinate a variety of Company policies and programs, including leave of absence claims, workplace accommodations, performance management, and dispute resolution.  

This position also responds to complex employee relations issues that can be urgent and may need to be completed successfully with limited time. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.  



  • Promote positive employee relations through a variety of programs including surveys, roundtable discussions, employee recognition programs, and local initiatives  

  • Support business performance by utilizing Company knowledge and relationships to influence employment strategies and decision-making on short- and long-term objectives 

  • Provide objective and constructive guidance to managers and employees on the interpretation and application of Company policies, programs, and state and federal laws 

  • Support managers to investigate employee relations issues including performance management, conflict resolution, harassment and discrimination complaints, attendance, and similar issues to ensure that all employees are treated fairly, and the Company is protected from legal risk 

  • Investigate and advise managers on highly sensitive employment issues, including responding to employee complaints, conducting employee/witness interviews, analyzing data from various internal systems, composing reports/summaries, and recommending solutions that are consistent with Company policies and procedures 

  • Support compliance efforts by ensuring guidelines and recommendations are consistent related to the FMLA, ADA, FLSA, Civil Rights Act of 1964, etc. and relevant state employment laws   

  • Provide project management support for a variety of organizational development initiatives, including system and database management, job descriptions and compensation planning, policy development, and management training initiatives 

  • Facilitate the Dispute Resolution Program in conjunction with management and the Employment Support Department 

  • Analyze trend data to develop proactive recommendations that mitigate systemic issues and support the continuous improvement of people policies, programs, and procedures 

  • Promote the accuracy and timeliness of updating Company records to ensure effective communications and data quality 

  • Develop and facilitate training programs related to Company policies, culture, and employment law 

  • Any other duties as assigned by the Director of Employee Development 




  • Superior written and verbal communication skills 

  • Strong organizational and time management skills 

  • High emotional intelligence 

  • Ability to see things from multiple perspectives and communicate all perspectives in a tactful and productive manner 

  • Passion for and knowledge of Company culture 

  • Ability to work independently but also with a team 

  • Ability to adapt and remain flexible as role evolves 

  • Willing to work during all shifts to be available for all employees 


If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Employee Experience Specialist position with you! Submit your resume and apply online today.