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Job Title: Customer Solutions Leadership Trainee

Company: Webstaurant Store, Inc.

Customer Solutions Leadership Trainee

Albany, GA 

Compensation: $25/hour 

Who we are: 

The WebstaurantStore is the leading ecommerce website that exists to meet the purchasing needs of the food service professional worldwide. We are looking for a motivated and ambitious candidate with leadership potential to join our growing company as a Customer Solutions Leadership Trainee. This role focuses on learning the ins-and-outs of the Customer Solutions department, with sights set on advancement within the company. 

Through this position, candidates will gain a comprehensive understanding of the various aspects which encompass a successful e-commerce business and utilize their knowledge to come up with creative solutions to a wide range of customer’s problems.  After successfully acclimating to the Customer Solutions Specialist role, candidates would have the opportunity to progress within the company in a number of different roles. These include, but are not limited to, Team Leader, Product Specialist, and Customer Solutions Consultant.

What we have to offer:

  • A competitive benefits package including paid time off, medical, dental coverage, and 401k match

  • Opportunities for growth

  • Opportunities for community involvement, luncheons, and professional development

  • Hands on product trainings with leading manufacturers and product specialists 

  • Full time training staff

  • Dog friendly environment

  • A steady stream of coffee, snacks, and treats 

  • A focus on work/life balance

  • Work from home opportunities 

What you can expect to learn within the Customer Solutions Specialist role:

  • All about WebstaurantStore (history, business model, products) and how to efficiently  navigate our internal systems 

  • Ways to provide friendly, efficient and accurate solutions for customers through phone, live chat, and e-mail with the goal of customer loyalty and increased business sales

  • Best practices when analyzing customer situations, investigating problems, and providing strategic solutions

  • Ways you can foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company

  • How to take initiative and use strategic thinking to ensure that is the leader in the online foodservice industry

  • All about the foodservice industry and the products that we sell

Based on the growth path established and worked toward, you would have the opportunity to complete some or all of the below:

  • Monitor chats and calls to minimize wait times

  • Help resolve escalated situations

  • Give feedback and suggestions to improve our responses to customers

  • Help Team Members problem solve to find creative solutions for customers

  • Recruit, hire, and train great employees

  • Encourage and mentor Team Members to reach their career goals

  • Become an expert within specialized facets of the restaurant supply industry

  • Conduct trainings on products for fellow Team Members

  • Take classes to receive certifications relevant to the industry

  • Continually work to improve and contribute to the advancement of our Customer Solutions team and the future of

What we’re looking for from you: 

  • Leadership potential

  • Passion for helping people sustain and grow their business

  • The ability to learn and problem solve while handling multiple priorities

  • The drive to succeed 

  • The ability to work well independently or as part of a cohesive team

  • Excellent verbal and written communication

  • A college education (preferred, but not required)

  • The ability to work at a computer for extended periods of time

  • Proficient typing skills 

  • Willingness to challenge the status quo and bring innovation to the table

If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Leadership Trainee position with you! Submit your resume and apply online today.