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Job Opening

Job Title: Manager of Training and Development

Company: Webstaurant Store, Inc.

WebstaurantStore is growing! As a leading distributor of food service equipment and supplies. We sell everything from plastic cups to fine china, to commercial dishwashers. Whatever a customer needs, we’ve got it and we’ll get it to them fast. 

 At WebstaurantStore, we are risk-takers, fast learners, and experts in our fields. We value long-lasting relationships with our customers and great employees. We offer:

  • Great Pay
  • Career Development and Growth
  • Excellent Benefits (including a 401K match program, choice of medical plans, and gym membership reimbursement, just to name a few)
  • Volunteer/Community Involvement Opportunities

 We believe in working hard, but also like to have fun!  This is your opportunity to join our local Durant OK warehouse team.


POSITION SUMMARY

The Manager of Training and Development is responsible for managing all aspects of the training and development of the hourly associates for the inbound and outbound departments throughout the multi-shift operation, therefore must be willing to work off-shifts as necessary. The Manager of Training and Development will have extensive knowledge in product information, standard operating procedures, and other expectations assigned by their manager to drive the areas of improvement that will be established by operations management team. Constant communication with the General Manager and Operations Managers to evaluate the scope and effectiveness of key areas of training will be required.

The Manager of Training and Development should be able to work as part of the distribution center leadership team cohesively. The occupant of this position should be able to design training programs that target areas of improvement, with a focus on production roles and key skills used throughout the warehouse. The Manager of Training and Development will be required to provide exemplary support to all operational departments as necessary to meet distribution center goals. The Manager of Training and Development will routinely meet with the leadership personnel from all functional areas of the distribution center, including Employee Experience, Facilities, General Manager Inbound/Outbound Operations Managers, and Safety.

Above all, The Manager of Training and Development should be an employee of excellent standing. The occupant of this position will hold themselves in the highest standards in which the WebstaurantStore and Clark Associates require. Enforcement of all company policies and standards, fair and proper treatment of all employees/situations will be required

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Develop and implement in-depth new hire training programs for inbound and outbound employees in coordination with the department leadership
  • Develop and manage a team of training specialist across a multi-shift operation
  • Communicate training opportunities and strategies to appropriate management
  •  Develop and maintain positions, projects, and reports to sustain and increase efficiency of warehouse operations
  • Incorporate broad operations awareness into training programs so employees understand their relationship to other positions inside the distribution center
  • Create and maintain training manuals for key hourly operational roles
  • Design sustainment training material and schedules for all hourly roles
  • Facilitate monthly roundtable discussion with operations leadership to assess impact of training
  • Coordinate with operations leadership to set and evaluate monthly initiatives regarding development of hourly roles
  • Coordinate with the Inventory Control Manager and the OSS team to identify trends for targeted training, process improvement, and standardization of operations
  • Conduct targeted training events with relevant teams on an as needed or quarterly basis
  • Facilitate the ongoing development of warehouse employees by mentoring employees before and after internal interviews conducted through the internal bid process

 

 EDUCATION and/or EXPERIENCE

  • Minimum of 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred
  • High school diploma or GED, or equivalent combination of education and experience

 

KNOWLEDGE, SKILLS, & ABILITIES

  • Superior verbal and written communication skills
  • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
  • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
  • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy
  • High emotional intelligence
  • Strong people management skills
  • Customer service-oriented attitude with a demonstrated desire to exceed expectations
  • Ability to work in a fast –paced and deadline driven environment
  • Exhibit analytical thinking and problem solving
  • Strong knowledge and passion for company culture

 

PHYSICAL DEMANDS

  • Work is performed while standing and/or walking, up to and including 10 hours/day
  • Requires the ability to communicate effectively using speech, vision, and hearing
  • Requires the regular use of hands for simple grasping and fine manipulations
  • Requires regular bending, squatting, crawling, climbing, and reaching
  • Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

 

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.