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Job Title: Account Relations Specialist

Company: Clark Associates, Inc.

Account Relations Specialist

Lancaster, PA

Compensation: $52,000 annually


Become a valuable part of one of Clark Associates’ newest and most dynamic divisions!

Based in Lancaster, PA, Clark Associates has been a disruptive force in the Foodservice Equipment and Supply industry for many years, and its National Accounts division has been charged with further expanding the reach of our company’s products and services through the use of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of the chain restaurant sector.

As an Account Relations Specialist, you will serve a key role in our division’s growth and serve as an ambassador of our brand. You will be tasked with providing premier customer service and offering creative solutions to nationally recognized restaurant chains and their franchisees in an attempt to earn customer loyalty and foster user adoption. Because of our division’s capacity for rapid growth, opportunities for fast-track career advancement and leadership are abundant.

Day to day, the Account Relations Specialist will be expected to:

  • Provide prompt, clear, and friendly communication to our customers through the use of email, chat, or phone.
  • Monitor order fulfillment issues and work with other divisions and outside contacts to provide customers with timely order status updates.
  • Track our customers’ spend and shopping habits and make product recommendations.
  • Address customer issues and provide strategic solutions aimed at turning a potentially negative experience into a net positive result.
  • Proactively identify ways to improve our standards, procedures, and operational efficiencies through the use of a dedicated programming team.
  • Become educated in the products we sell and the foodservice industry we serve.

The ideal candidate must be able to:

  • Provide excellent written and verbal communication
  • Have the ability to multi-task and prioritize responsibilities effectively.
  • Be self-motivated and maintain a strong work ethic.
  • Be a quick learner in order to maximize work efficiency through the use of a variety of readily available software tools.
  • Thrive within a team framework, but also be able to work independently.
  • Carry a positive attitude and remain patient, even under pressure
  • Take initiative and seek out avenues for both self-improvement and the improvement of our company.

Due to the entrepreneurial nature of our division, employees will have the opportunity to express their creativity in the shaping of our processes and procedures. Flexibility, initiative, and motivation will be key characteristics of the ideal candidate as they will be required to pivot between different roles and assignments.

Clark National Accounts recognizes that its most valuable asset is its employees and invests heavily in their personal and professional growth. We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

Our Lancaster, PA campus features an on-site fitness center with instructional classes as well as a newly renovated employee cafe replenished daily with fresh, healthy breakfast and lunch options, professional development courses, a resource library, and more.  

If you’re ready for a challenging and rewarding career, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Account Relations Specialist position with you! Submit your resume and cover letter today.

*Cover letter is required.