back to job listings

Job Opening

Job Title: Installation Service Specialist

Company: Webstaurant Store, Inc.

Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our growing company as an Installation Services Specialist. The goal of our Installation Network is to remove all barriers associated with purchasing equipment online, and as an Installation Services Specialist, you’ll coordinate the critical support to getting our customers up and running.

What we have to offer:

  • A competitive benefits package including paid time off, medical, dental coverage, and 401k match
  • Opportunities for growth
  • Opportunities for community involvement, luncheons, and professional development
  • Hands on product trainings with leading manufacturers and product specialists 
  • Full time training staff 
  • A focus on work/life balance
  • Option to work from home 

Job Responsibilities

  • Make and execute decisions regarding installation service needs of customer orders
  • Coordinate and schedule service calls with installation service providers
  • Follow up on installation orders to ensure accuracy and customer satisfaction
  • Manage relationships with installation service providers, customers, Procurement and others to help increase availability of installation on SKUs as well as expand our geographical reach
  • Proactively problem solve and communicate with appropriate departments when product or customer service issues arise
  • Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience

Ideal Candidate Attributes:

  • Detail oriented
  • Adept at communicating effectively to a variety of audiences
  • Able to prioritize and balance multiple responsibilities
  • Willing to take initiative and ownership of problems to find solutions
  • Able to leverage data to support proposed solutions
  • Able to balance desired business and customer outcomes
  • A team player who wants to contribute to a thriving culture
  • Able to flourish in a fast-paced, changing environment