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Job Opening

Job Title: E-Commerce Fraud Prevention Internship – Summer 2022

Company: Webstaurant Store, Inc.

Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, Clark Associates company, is looking for analytical, determined and diplomatic candidates to join our growing company as a Fraud Prevention Intern within our Order Optimization Department.  This role focuses on having an investigative eye, collecting information and using logic to solve abstract problems and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide. 

 As an E-Commerce Fraud Prevention Intern you will: 

  • Analyze incoming orders to spot trends and prevent fraudulent order attempts 

  • Communicate empathetically with cardholders to confirm order authenticity 

  • Make and execute decisions regarding validity of orders 

  • Investigate and generate documentation to resolve customer chargebacks with a proactive approach to stop unauthorized and/or unsupported deductions, while maintaining a strong customer service mindset 

  • Monitor decisions on chargebacks with credit card processors and provide rebuttal arguments for denied chargebacks when appropriate 

  • Measure, track, and communicate data on fraudulent attempts and chargebacks on a regular basis 

  • Work cooperatively with other Fraud Prevention Consultants to recognize trends and update system accordingly 

  • Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience 

 

We are looking for driven, motivated candidates who: 

  • Can support a position and influence outside opinion 

  • Notices the small details 

  • Is not afraid to take ownership of decisions and leverages data to back up those decisions 

  • Adept at communicating effectively to a variety of audiences 

  • Able to prioritize and balance multiple responsibilities 

  • Able to balance desired business and customer outcomes 

  • A team player who wants to contribute to a thriving culture 

  • Able to flourish in a fast-paced, changing environment 

  • Has strong Excel experience 

  • Computer literate 

 

We offer competitive compensation and our Pennsylvania location also features an on-site fitness center. 

If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the E-Commerce Fraud Prevention Internship position with you! Submit your resume and apply online today.